Last Updated: May 2026
Thank you for shopping at Gravixco.com
Customer satisfaction is important to us. This Return & Refund Policy explains the conditions for returns, refunds, exchanges, and cancellations for purchases made through our website.
1. 30-Day Return Policy
We offer customers a 30-day return period from the date the order is delivered.
To be eligible for a return:
The item must be unused and in its original condition
The item must include original packaging, accessories, manuals, and labels
Products must not show signs of excessive wear, damage, or misuse
Items returned incomplete may qualify for only a partial refund
Normal product inspection is allowed.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or custom-made products
- Items marked as final sale
- Perishable goods
- Hygiene or personal-use items after opening
- Gift cards or downloadable products (if applicable)
3. Return Shipping Costs
A) Customer Remorse Returns
(Examples: ordered wrong item, changed mind, no longer needed)
Customers are responsible for return shipping costs unless otherwise stated.
B) Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
Please contact us within 7 days of delivery.
In approved cases, Gravixco will provide a replacement, refund, or return shipping assistance at no additional cost.
Please include clear photos of the issue when contacting support.
4. Return Request Process
To request a return, contact our support team before sending any item back.
📧 Email: support@gravixco.com
Please include:
- Full name
- Order number
- Reason for return
- Photos (if item is damaged or defective)
After review, we will provide return instructions.
Please do not send returns without authorization, as unauthorized returns may not be accepted.
5. Return Address
Gravixco Returns Center
2113 East 7th Street #403
National City, CA 93535
United States
6. Refund Process
Once your return is received and inspected:
- You will receive an email confirmation regarding approval status
- Approved refunds are issued to the original payment method
- Refund processing typically takes 5–10 business days depending on your payment provider
- If a refund is delayed, please contact your bank or payment provider first, as processing times may vary.
7. Exchanges
We replace items only if they arrive defective, damaged, or incorrect.
To request an exchange, contact:
support@gravixco.com
+1 (323) 452-1036
8. Order Cancellation
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, cancellation is no longer possible. Customers may request a return after delivery according to this policy.
9. Lost or Missing Packages
If tracking information shows delivered but you have not received your package:
Verify the shipping address
Check with household members or neighbors
Contact the shipping carrier
Contact our support team for assistance
We will work with the carrier to help resolve delivery issues whenever possible.
10. Refused Deliveries
Please do not refuse deliveries without contacting our support team first.
Refused or abandoned shipments may be subject to return shipping fees or partial refunds depending on carrier charges and package condition.
11. Chargebacks & Fraud Prevention
To help protect customers and prevent fraudulent activity:
Unauthorized chargebacks may be investigated
Orders flagged for suspicious activity may be delayed or canceled
Gravixco reserves the right to refuse service in cases of abuse or policy violations
12. Contact Information
If you have questions regarding returns or refunds, please contact us:
Gravixco
2113 East 7th Street #403, National City, CA 93535, United States
Email: support@gravixco.com
Phone: +1 (323) 452-1036
Website: Gravixco.com
Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (PST)
Sunday: Closed